[PRL] Morning Blog Post

[Mitchell Wand]

Interesting post this morning from Kathy Sierra.  I know this is "training"
rather than "education", but how many of the things we teach in the freshman
year could be reduced & systematized this way?

--Mitch

*User Documentation Users Pay For*

Parelli Natural Horsemanship <http://www.parelli.com/> sells horse-related
products including saddles, bridles, ropes, etc. But you have to pay more to
learn how to use them properly. Much, much more. Users are paying anywhere
from $200 to $1000 for home-study kits including booklets and DVDs. Yes,
horse training is not the same as using a project management app--clearly
the markets and context are different--but the main point is the
same--people place an extremely high value on quality learning and support
materials. And I'd rather see a company make top-quality manuals and charge
extra, than turn out the after-thought-barely-functional docs that ship with
most products today (or are posted online for most web apps).

Many good pictures to illustrate.
http://headrush.typepad.com/creating_passionate_users/2007/03/the_best_user_t.html
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